Returns, Refunds & Cancellations

This policy applies to all orders placed through the Canvas Print Shop.

1. PERSONALISED PRODUCTS

Our Return Policy

At Canvas Print Shop, we take pride in delivering high-quality, custom-made canvas prints. Each order is crafted individually with care. While we do our best to ensure perfection, we understand that mistakes can happen.

If your item arrives faulty or damaged, please contact our customer service team within 14 days of receiving your order. Use our contact form and include your name, order number, and a brief description of the issue—attaching clear photos of the fault helps speed up the process.

Our team will assess the issue and guide you through the next steps. In most cases, we can resolve problems quickly via email once the fault is verified. If further inspection is required, you may be asked to return the item to us.

Important: Please do not return any item without first contacting us. Unauthorised returns may not be accepted.

Non-Faulty Goods

Because our products are made-to-order and personalised, we cannot accept returns for non-faulty items. Personalised items are not eligible for resale, so please check your design carefully before submitting.

Faulty Goods

If the fault is confirmed, we will repair or replace the item free of charge. If a return is required, please send it using a Royal Mail Signed For service to ensure tracking. In cases where we are at fault, we may reimburse reasonable return postage costs.

Returned items must be in their original, unused condition. If they are not, we may be unable to offer a full remedy, except in cases of manufacturing defects.

2. Our Refund Policy

Before Production Starts

We allow 30 minutes after your order is placed before starting production. If you change your mind or want to make edits during this window, please contact us immediately. We’ll be happy to issue a full refund or update your order as needed.

After Production Begins

Once we start making your canvas, materials and time have been invested specifically for your order. If you request to cancel after production has begun, a partial refund may be offered at our discretion, depending on how far along the order is. Our customer service team will talk you through your options.

3. After You Receive Your Order

We want you to love your canvas. If you’re not completely satisfied, contact us within 14 days of delivery. Although we cannot accept returns for non-faulty personalised products, we handle all concerns on a case-by-case basis and will do everything we can to resolve the issue fairly.

Please note:

• Check your design before submitting – We do not proofread or check for spelling errors.
• Check your size selection – Use our size guide to ensure you’ve chosen the right dimensions.
• Preview your design carefully – Use the online preview tool to confirm layout, positioning, and appearance before ordering.

4. NON-PERSONALISED PRODUCTS

If you’ve purchased a non-personalised item, you may cancel your order within 14 days of receiving it. Items must be returned unused and in their original packaging within 14 days of cancellation, and you will be responsible for return shipping.

If the product has a manufacturing defect, we will repair or replace it at no cost. Manufacturing faults may include issues like scratches, print defects, or frame/stitching problems.

5. Wholesale & Business Orders

All wholesale or B2B orders are classified as business contracts and are not covered under standard consumer rights. Fair wear and tear, accidental damage, or change of mind are not eligible for refund or replacement.

Need Help?

Please don’t hesitate to get in touch if you have any questions or concerns. We’re here to help and will always aim to find a fair and fast solution.

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