This policy applies to all orders placed through the Canvas Print Shop.
At Canvas Print Shop, we take pride in delivering high-quality, custom-made canvas prints. Each order is crafted individually with care. While we do our best to ensure perfection, we understand that mistakes can happen.
If your item arrives faulty or damaged, please contact our customer service team within 30 days of receiving your order. Use our contact form and include your name, order number, and a brief description of the issue—attaching clear photos of the fault helps speed up the process.
Our team will assess the issue and guide you through the next steps. In most cases, we can resolve problems quickly via email once the fault is verified. If further inspection is required, you may be asked to return the item to us.
Important: Please do not return any item without first contacting us. Unauthorised returns may not be accepted.
Because our products are made-to-order and personalised, we cannot accept returns for non-faulty items. Personalised items are not eligible for resale, so please check your design carefully before submitting.
If the fault is confirmed, we will repair or replace the item free of charge. If a return is required, please send it using a Royal Mail Signed For service to ensure tracking. In cases where we are at fault, we may reimburse reasonable return postage costs.
Returned items must be in their original, unused condition. If they are not, we may be unable to offer a full remedy, except in cases of manufacturing defects.
We print most personalised orders only after you approve a design proof.
For products where a Design Proof checkbox is available on the product page, you can choose whether you’d like to receive a preview before printing.
If you select the free Design Proof option (where available)
We’ll email you a preview of your design before printing. You can request changes, and if you’re not happy, you can cancel for a full refund at this stage.
For collage and multi-photo products (proof is always required)
For items such as photo collages, split canvases, and heart collage canvases, a design proof is mandatory (even if there isn’t a checkbox shown). We will always send you a preview and wait for your approval before printing.
If you don’t select the Design Proof option (where optional)
Your order will move into production after a short 2–4 hour processing window. During this window, you can still contact us to request edits or cancel for a full refund. Once production begins, changes or cancellations may no longer be possible.
Once we start making your canvas, materials and time have been invested specifically for your order. If you request to cancel after production has begun, a partial refund may be offered at our discretion, depending on how far along the order is. Our customer service team will talk you through your options.
We want you to love your canvas. If you’re not completely satisfied, contact us within 30 days of delivery. Although we cannot accept returns for non-faulty personalised products, we handle all concerns on a case-by-case basis and will do everything we can to resolve the issue fairly.
Please note:
If you’ve purchased a non-personalised item, you may cancel your order within 30 days of receiving it. Items must be returned unused and in their original packaging within 30 days of cancellation, and you will be responsible for return shipping.
If the product has a manufacturing defect, we will repair or replace it at no cost. Manufacturing faults may include issues like scratches, print defects, or frame/stitching problems.
All wholesale or B2B orders are classified as business contracts and are not covered under standard consumer rights. Fair wear and tear, accidental damage, or change of mind are not eligible for refund or replacement.
Please don’t hesitate to get in touch if you have any questions or concerns. We’re here to help and will always aim to find a fair and fast solution.
